October 2013

Crystal Clear Pools has been purchasing and applying Cemcret’s PoolCrete (Marble pool plaster) since opening for business in 2011. We have full confidence referring clients to Jarrod Len and his company, and have only heard positive reports from their clients. Jarrod conducts his business with professionalism and always puts his clients’ needs first. We are very pleased to supply such a good standing company.

Your faithfully. Joanne Sykes

Marketing & Sales Director, Cemcrete

Saturday February 01st 2014

Dear Jarrod
I would like to thank you and Deon for all the wonderful sevice you have given me during the remarbeliting of my pool.
I am extremely impressed with your service, and would not hesitate to recommend your company Crystal Clear Pools.
Should you wish to use me as a referencwe please feel free to do so.

Yours sincerely Micheal de Pinna

De Pinna's Executive Guest House

9 June 2014

Dear Jarrod & Crystal Clear Pools Team

We would like to thank you for the most amazing blue pool that we now have.
When we decided to Re Marbelite our pool in sky Blue we obtained a few quotations and the reason that we decided on using your company was because of your professional service and expertise you offered.
Whatever you said you would do and the time limit you set were all followed in a most professional and friendly manner and the result is the bluest pool we have ever seen.
We would have no hesitation in recommending you to anyone.

Kinds regards Alan & Rene Yawitch

In January 2014, I engaged Crystal Clear Pools to undertake the re-Marbleiting of my swimming pool. The whole process from my initial discussions to the completion of the work was undertaken in a highly professional and timely manner. The staff who carried out the work were efficient and friendly and did the job with the minimum of mess and disruption. Neighbours and visitors have been surprised by the look of the renovated pool which looks, to all intents and purposes, like a new one.
Subsequent to this, one of the return pipes from the pool pump developed a serious leak which was completely unrelated to the work which Crystal Clear Pools had done. When I called them to investigate, they responded immediately and went out of their way to discover the leak and effect necessary repairs at no additional cost.
I have no hesitation in recommending Crystal Clear Pools to anyone needing any pool work done and would be happy act as a reference to anyone in need of one.

With thanks and Best Regards Reg Robinson

To Jarrod and the Crystal Clear Pools Team

Service providers and builders are generally just an annoying nightmare. In this case however it was different. My horrendous old pool needed new marblelite and new mosaic. Jarrod from Crystal Clear Pools came along, showed me samples and made recommendations. He showed me work done for other clients, until I was happy to go ahead. Always friendly, courteous and professional. Unfortunately on the day of the marblelighting, (Dec 2013) inclement weather struck. The work was nevertheless completed and the pool looked fine. Jarrod pointed out to me that there is a 10 year guarantee on the marblelite and he would sort out any problems free of charge. When a crack appeared in the deep end of the pool a couple of months later, I remembered those words and put his promise to the test. Having dealt with rip off artists and fly-by-night specials in the past, I was , admittedly, very sceptical. But this young man confirmed that his word is his bond. He sent out a team to re chop and redo the pool completely , free of charge, again assuring me there is a guarantee on his work. The pool now looks a 100%, blue, smooth and sparkling! Thank you Jarrod, you have restored my faith in good customer service.

Warmest regards Gina Gabriel

Dear Sir/Madam,

I refer to the abave and more specifically my great pleasure in recommending Crystal Clear Pools to you.
Jarrod Len and his team were employed by me to renovate my swimming pool. I confirm that their workmanship was of the highest standard and that they supply a quality service and they are very efficient and prompt. They have well trained staff and are overall a good service provider.

Kind regards, Syd Nomis

Dear Jarrod & the Crystal Clear Pools team,

I just would like to thank you for the great service I received from you last week!
On Tuesday morning I remembered that I need to phone and ask you to please come and check out the problem @ my house.
My pool pump has not been working since the previous week.
Your team popped in on Wednesday, did the assessment and the quote was in my inbox by 16:10. I accepted, paid and the problem was fixed by 18:20 – Thank you for going the extra mile (even after hours!) to make my life easier!
I will recommend your company to everyone I know!

Kind regards, Charmaine Eloff-Steyn

Hi Jarrod,

After a bad experience with an unscrupulous guy who charged us a R200 call out fee only to tell us that he couldn’t detect the leak in our pool, but his friend could, at an additional cost, it was refreshing to deal with a professional who puts values his customers. You responded to all queries promptly and your team did an excellent job replacing our suction pipe. They even went beyond the call of duty by cementing back the paving that they had had to remove to access the pipes. They even chemically treated the pool, turning it sparkling blue again. I was impressed that you communicated with us clearly every step of the way.
Next time I have an issue with my pool, I know who to contact, and I’ll be sending all my friends to you.

Thank you Phula David Seooe

We used Crystal Clear Pools to fix our pool. We were satisfied with their courteous manner and the professional job they did. They worked well and kept the premises clean. We were very pleased when they honored their warranty and it was nice to work with a company that does not shirk it’s responsibilities. Shelley Brown

Hi Jarrod,
Just a quick note to thank you – your service is a marked improvement over what we had & I appreciate that the pool is actually being brushed! I also appreciate your team doing the work on another day when the allocated day is a holiday like this week.

Thanks & keep it up! James

Hi Jarrod,

I would like to extend my thanks to you and your team and congratulate you on an amazing job recently done on my pool.
When I decided to re-marbelite my pool, I looked for suppliers and contractors on the internet and emailed 5 advertisers including yourselves. You were one of two that responded and the only one that responded within 24 hours. After our initial onsite meeting I was most impressed with your professional attitude. Once I decided to proceed you made several promises, all of which were fulfilled as promised and on time. Your team were professional, punctual, friendly and tidy and the work was completed exactly as promised.
It’s extremely rare to find such quality and professionalism these days. It was an absolute pleasure dealing with you and I will, without hesitation, highly recommend you and Crystal Clear Pools to anyone requiring pool renovations. Should you wish to use me as a referral for future clients, please feel free to do so.

Thanks again and all the best!

Regards Russell Sachs

23 September 2013

Dear Jarrod

Just over two months ago after having just bought a home with a pool that was as small as a jacuzzi, I decided to extend the pool. After having contacted four different service providers who were relatively closely located to me, I became frustrated when after five days not one single company had the courtesy to call and arrange a visit to view and provide a quote. I tried one more time and contacted Crystal Clear pools. Jarrod Len immediately arranged to meet and within a few days I had a quote in hand which included a 10 year guarantee on the marbelite, can’t recall others offering anything close to that. Jarrod’s prompt response, professionalism and efficiency impressed me and while the thought of extending a pool in a confined space was daunting, Jarrod provided me with adequate comfort that it could easily be done.
I was provided with timelines and details of when the job would begin and what the process entailed. Jarrod and his team delivered accordingly and on days when work required that extra effort and time, his team always obliged. What made my experience that much better, notwithstanding the dirt, dust and noise that comes with extending a pool, was the quality and personal touch that the team leader Deon and Jarrod’s dad Eric, added to the experience. Deon would inform me every evening of what work would be done the next day and for the large part all work was completed timeously. In addition, Jarrod too continued to remain in contact with me throughout the process.
Nothing is perfect and there’s always delays, however, Jarrod fulfilled his obligations 100% and the work was completed within agreed timelines and at a very reasonable price.
All my concerns, questions and snags were addressed and resolved timeously. I am most pleased with the end result and my family have already begun enjoying the new pool.To any prospective client, don’t hesitate, give Jarrod a call, you will not be disappointed!
I highly recommend the services of Crystal Clear pools. In Jarrod, rest assured you have a highly experienced and professional individual who with his team will deliver high standards to your exact needs and all the while maintain a personal touch which is rare to find.

Sincerely, Mohsin Cajee

Hi Jarrod

Thank you very much for my beautiful pool. Two weeks ago, my pool was my biggest nightmare and now I cannot believe how absolutely stunning and inviting it looks.
I dreaded having any further work done to my pool and was contemplating covering it up, since the previous provider made such a glorious mess of everything. To make matters worse, the owner passed away and I was left with no recourse to follow to rescue what had become a delapidated pool and system.
I searched on the internet for a reputable service provider and Crystal Clear Pools came up on the search. I was impressed with the many photographs and testimonials on the website and decided to invite you to give me a quote. I was thoroughly impressed with the confidence in which you were able to diagnose the problems I was having and I felt that using your company would be the best decision to make. Your 10 years guarantee deal put my mind to rest that I was dealing with a company who planned to be around and not some short-term money-making scam provider.
Your site manager, Deon, really put my mind to rest and is a really friendly and helpful person to deal with. He told me what was going to happen each day the team worked at my house and when I returned home in the evening, everything that he had said would be done, was done and it was done well. He did not hesitate to give me guidelines as to how best to take care of my pool and ensured that my pool looked like something out of an island holiday advertisement before leaving.
Thank you for your professional and diligent service. It is really difficult to find good service providers today that take pride and joy in the work that they do. I will certainly recommend you to anyone for this type of work.

Regards Sharon Blignaut

1st October 2013

Dear Jarred and Eric

I just wanted to let you know that your pool service and attention to detail is amazing.
It’s been a long while since i’ve experienced good old fashioned service. Your team arrive with a smile and nothing is too much or a problem attending to.

Thank you to all you Johnny Maletsky

Maletsky Audio & Visual

July 18, 2013

Dear Jarrod

We would like to compliment you on the professional, efficient, honest and friendly manner in which you dealt with us.
We contacted you with to remarbeleting our swimming pool within 24 hours of Deon seeing the pool, you emailed us your quote. Whenever you said that you would phone or email us, you did so and never once let us down.
Deon has also been extremely helpfull and friendly and a pleasure to do business with. He kept us advised of the work that would be done for each day and completed it accordingly.
We would not hesitate to recommend your company to anyone looking for work to be done on their pools as your workmanship is of very high standard.

Regards Willem and Lynn Kruger

Action Auto Clinic

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